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Auto Body since 1971
Natick & Wayland, Watertown

We are staying open during this outbreak from 8am-5pm to make sure we can keep our community's cars on the road! We are sanitizing all cars and offering pick ups and drop offs. Call or email if you need assistance. Please stay healthy and safe!

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Auto Body Repair in Natick, MA

With our three locations in Natick, Wayland and Watertown, Coach and Carriage Auto Body has been proudly serving Massachusetts since 1971 and repairing all vehicles back to their rigorous factory standards has always been a promise to our customers.

With certified technicians, state-of-the-art facilities and factory certifications on Audi, Volvo, Honda, Acura, Toyota and Lexus, we understand what it means for a vehicle to be brought back to factory specifications. We are also fully certified in all aluminum and steel structural repairs for all makes and models.

The commitment to service we provide along with the quality of our repairs has always been and always will be at the top of our list.

Affiliated partnerships

Auto Body Repair Steps

Just select the "Repair Steps" tab above and we explain the ten-step process so you can understand it.


In the Estimate Process area the vehicle is inspected and relevant data is entered into estimate computer systems. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that can not be seen until after the vehicle is disassembled.

insurance aproval

Once the estimate is completed, the insurance company will review the estimate. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process.


In Disassembly hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering additional parts.

order parts

The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts

structure repair

In the Structure Repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the frame of your vehicle. This system assures an accurate repair.

body repair

The Body Repair Department replaces exterior panels, and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint preparations department.


Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.


Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle's systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.


During the repair process the vehicle accumulates dust from the repairs. It will be cleaned. It will also be road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to it's pre-accident condition.


Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paper work is completed. The customer drives away in the vehicle that has been restored to it's pre accident condition.

helping hand of america
AASP Massachussets
Automotive Service Excellence
Rotary Club of Natick
Pro First
Gold Class Collision Repair
Auto Body Shop in Natick MA

Coach & Carriage Auto Body inc.

At Coach and Carriage we strive for excellence in repairing customer's vehicles back to factory condition. The main focus of Coach and Carriage is to continually educate and invest in our staff as well as our industry leading technology in order to repair vehicles back to manufacturer specifications at the highest level possible so that our customers feel as safe and comfortable in their vehicle as they always have.

We are continually serving our customers so we can provide the easiest repair processes possible. We are certified and licensed by multiple automotive manufacturers because of our commitment to staff education and technology and equipment that is second to none. Our insurance partnerships also allow us to dictate a proper repair because of our reputation for not taking any shortcuts.

Take some time to review our website, read our online reviews and become comfortable with us.